FlexiCommerce FlexiCommerce
Marketing & Comms

Reach customers
on every channel.

Email, SMS, WhatsApp, push notifications — automated at every step. Plus coupons, flash sales, abandoned cart recovery, price alerts, referral rewards, and a blog. All built-in.

5 notification channels 20 event triggers Automated recovery

5 channels. Automatic triggers.

Every order event — placed, shipped, delivered, cancelled — triggers notifications across email, SMS, WhatsApp, push, and in-app. No manual sending.

Email

19 templates. Order confirmations, shipping updates, vendor alerts, password resets, gift cards.

SMS

MSG91 (DLT compliant) + Twilio. OTP, order updates, payment alerts. Auto-formatted +91.

WhatsApp

9 templates via MSG91. Orders, shipping, delivery, cancellations, B2B requests. Per-event toggle.

Push

Firebase Cloud Messaging. Order updates, price drops, back-in-stock, promotions. Topic broadcasts.

In-App

Database notifications with bell icon. Always-on. Admin panel + vendor panel + customer app.

20 events. Auto-notified.

Every business event triggers the right notification on the right channel. No manual work. Each event maps to specific channels — configure once, runs forever.

Order Placed DB + Email + Push + WA
Order Confirmed DB + Email + SMS + Push + WA
Order Shipped DB + Email + SMS + Push + WA
Out for Delivery DB + WA
Order Delivered DB + Email + Push + WA
Order Cancelled DB + Email + SMS + WA
Payment Success DB + Email
Payment Failed DB + Email + SMS
Refund Processed DB + Email + SMS + WA
Low Stock Alert DB + Email
Price Drop DB + Push
Back in Stock DB + Email + Push
Abandoned Cart DB + Push
NDR (Failed) DB
RTO (Return) DB
Review Reply DB + Email
Promotion Push Broadcast
B2B Request (Admin) DB + Email + WA + SMS
B2B Confirmed DB + Email + WA + SMS
B2B Rejected DB + Email + WA + SMS

Coupons, flash sales, and deals that convert

Percentage or fixed discounts, time-limited flash sales, daily deals, seasonal clearance — every promotion type Indian shoppers respond to.

Coupons

Percentage or fixed amount. Min order, max discount, usage limits per user. First-order-only option. Target by category, product, vendor, or specific users. Auto-suggest best coupon for cart.

Flash Sales

Time-limited deals with countdown timers. Max 50 products per sale, minimum 10% discount. Quantity limits per product. Sold count tracking in real-time.

Daily Deals

Auto-rotating daily deals. Reset time configurable (default midnight IST). Max 10 deals per day. Percentage discount per product. Badge display on product cards.

Banners

Hero, promotional, category, and offer banners. Image + mobile-specific images + video support. Deep-link to products, categories, brands, or deals. Scheduled visibility.

Referral Program

Each customer gets a unique code (FIRST4+4DIGITS). Referrer gets ₹100 wallet credit. Referee gets 10% off first order (min ₹500). Points awarded via loyalty system.

Blog

SEO-optimised blog posts with categories and tags. Featured image, reading time auto-calculated. Draft/published status. Meta title and description for search engines.

Recover lost revenue. Automatically.

Abandoned cart recovery, price drop alerts, and back-in-stock notifications — three automated systems running 24/7 to bring customers back.

Abandoned Cart

Runs hourly. 3 progressive reminders over 3 days. 10% recovery discount coupon auto-generated. Multilingual (EN/HI).

  • 2-hour threshold
  • 3 max reminders (24hr apart)
  • Recovery tracking with order linking

Price Drop Alerts

Customers set target prices. System checks every 6 hours. Notifies via push + email when price drops 5%+. Max 50 alerts per user.

  • Custom target price per product
  • 5% minimum drop trigger
  • Multilingual (EN + Hindi)

Back in Stock

Customers subscribe to out-of-stock products. System checks every 2 hours. Notifies via email + push when stock returns. Per-channel opt-in.

  • Email, SMS, or push per subscriber
  • Variant-specific alerts
  • 50 max alerts per user
Scheduled Jobs: Abandoned carts — hourly | Price drops — every 6h | Stock alerts — every 2h

19 email templates. Ready to send.

Every email your business needs — from welcome to refund. Variable-based templates cached for performance. Customisable from admin panel.

Welcome New user registration
Newsletter Welcome Email subscription
Password Reset Forgot password OTP
Order Placed Purchase confirmation
Order Shipped Tracking details sent
Order Delivered Delivery confirmation
Order Cancelled Cancellation notice
Refund Processed Refund amount + timeline
Gift Card Digital gift card delivery
Vendor Welcome New vendor approved
Vendor Approved Approval notification
Vendor Rejected Rejection with reason
Vendor Suspended Suspension alert
Vendor Order New order for vendor
Contact Form Customer inquiry
B2B Request (Admin) New wholesale request
B2B Confirmed Checkout link to customer
B2B Rejected Rejection with reason
Base Layout Shared email wrapper

Marketing that runs while you sleep

5 channels, 20 triggers, abandoned cart recovery, price alerts, referral rewards, coupons, flash sales, 19 email templates — all included. No integrations to set up.

MSG91 + Firebase Automated recovery 19 email templates All included